At Posh Twinkle, customer satisfaction is our priority. We take great care in delivering quality Nigerian foodstuffs, but if there’s ever an issue, our return and refund policy ensures you are covered.

1. Eligibility for Returns

• Returns are accepted only if:
  • The wrong product was delivered.
  • The product was damaged or spoilt upon delivery.
• Claims must be made within 48 hours of delivery, with proof (clear photos or videos).

2. Items Not Eligible

• Due to the nature of food products, we cannot accept returns for:
  • Opened or partially used items.
  • Items not stored properly after delivery.
  • Change-of-mind purchases.

3. Refund Process

• Once your claim is verified, you may choose either:
  • A replacement of the item, or
  • A refund to your original payment method.
• Refunds are processed within 5–7 business days after approval.

4. Delivery Fees

• Shipping fees are non-refundable, except in cases where the error was from Posh Twinkle.

5. Contact Us

For return or refund requests, please contact us within 48 hours of receiving your order:
📱 +234 805 667 8766
✉️ info@poshtwinkle.com.ng

At Posh Twinkle, we stand by our promise of quality and freshness, and we’ll always work to make things right.